WHAT IS ROOM SERVICE ORGANIZATION??

 Room Service Organization

The room service department is responsible for serving food and beverages in the guests' rooms according to predetermined standards. 

Room Service Manager

Room service order taker

Room service captain

Room service stewards/ waiter/floor waiters

Assistant waiters

Organization Chart of Room Service Department

All the activities of the room service department are controlled by the room service manager. In a smaller hotel, the restaurant manager may be given the additional responsibility of managing room service.

Following are the responsibilities of the key staff of room service department:

Room service manager

He/she is responsible for the following:

Preparing budget for the department

Compiling room service menu card liaising with the chef and the food and beverage manager 

Preparing sales report 

Analysing sales for managerial decisions on menu planning and pricing

Handling guests' complaints and establishing good rapport with them 

Procuring equipment required for room service department

 Recruiting and training staff

Coordinating with other departments

 Controlling labour cost

 Making sure that the department has adequate supply of materials and provisions

room service

 Monitoring performance of staff

Room service order taker

 He/she is responsible for the following: 

Taking order from the guest and sending it to the room service captain

Suggestive selling

Referring to the room list to know status of guests, room positions, validity in which guests are staying

Preparing the bill